Privacy Policy

Trina Solar issues this privacy policy as its commitment on protecting the privacy of every individual or company. This statement outlines our policy to protect the personal data you provide us and we collect when you use our mobile application ("App"). We treat your personal data confidential and we comply with statutory data protection regulations, especially the EU General Data Protection Regulation (GDPR), where applicable.



Controller with respect to operation of the App and processing of data collected through the App is:

No. 2 Tinahe Road
Trina PV Industrial Park
Xinbei district

Controller with respect to all data processing which is carried out by Trina Solar in the performance of service in the respective countries where Trina Solar operates, as well as with respect to local processing of data which are transferred by TRINA SOLAR CO.,LTD. to the respective Trina Solar local establishment due to your enquiries or any direct requests to the respective local establishment via the App, is the respective Trina Solar local establishment whose contact details you will find in the App under "Contact" and on our website under "Contact us".

In this Privacy Policy "Trina Solar" means both TRINA SOLAR CO.,LTD and all local establishments of Trina Solar processing personal data. The regulations below apply to all of them equally.


Data Processing when you install and use the App

When you download the App via an app store, the store's operator may collect personal data as necessary for the download, such as your IP address and details on your account for the app store. This data processing is carried out solely by the respective operator of the app store without our involvement or influence. For this processing the privacy policy of the store's operator applies exclusively. Only as necessary for providing the app we process personal data forwarded by the store's operator, on the basis of the contract regarding the App and our other services.

Use of the App requires that you have registered a Trina Solar account, as the App's functions aim to facilitate claims, requests and feedback of the customers of Trina Solar. If you register an account, we collect and process the contact information you forward through the registration form (such as name and email address) and the IP address of your device. This processing is necessary for concluding the contract with you regarding the App and other possible services of Trina Solar and thus carried out based on the conclusion and performance of this contract.

If you send us an inquiry using the App or via our contact details provided in the App, we will store and use the data you provided in this inquiry, including your contact details forwarded through the inquiry, in order to fulfil the purpose related to the transfer, for example to process your warranty claim, provide information as requested or for any subsequent questions.

Collection and use of these personal data is carried out in accordance with legal regulations on the performance of or entering into a contract, to the extent that you provide these personal data in the context of an existing contract you concluded with us or in order to enter into a new contract with us. Insofar the company where you are employed is our customer, storage or use is carried out to pursue our legitimate interest, i.e. processing your request diligently and in particular efficiently solve any issues of our respective customer.

When you instruct us to render a service or deliver goods, we collect, store and use your personal data only to the extent necessary for the provision of the services or for the further execution of the contract. Data processing in this context is legally based on the performance of a contract.

This may also require disclosing your personal data to our affiliates or service providers which we engage for the provision of service or the contract performance. Also a transfer to the service providers we engage is then carried out to fulfil a contract.

The personal information you provide to us may be stored and processed where we or any affiliates conduct operations, in particular where the local establishment of Trina Solar competent for your region is located. Of course, we ensure that in locations where your personal data is processed, an appropriate level of protection for the data is established and maintained in compliance with the laws applicable respectively.

In all cases where data processing as described above serves the purpose to fulfil a contract, the provision of your personal data is necessary for the conclusion of contract. Without your personal data performance of contract would be impossible for us.


Security of your Data

Trina Solar will strictly manage and protect the personal data you offer to us. We have taken adequate technical and organisational precautionary measures to prevent loss, misuse or an unauthorized change of your personal data. We store all personal data you provide on our secure servers. Please keep in mind, however, that a data transfer over the Internet is never entirely secure and that we cannot guarantee security of data transferred over the Internet.


Disclosure of Personal Data

Principally, your personal data will not be passed on to any third parties without your expressive consent. Exceptions are made only for transfers to our service providers or cooperation partners who we need to provide the App and our other services and who we have engaged accordingly (for example technical service providers or shipping providers). Your data will thus be transferred to such service providers and cooperation partners to fulfil a contract or pursue our legitimate interests. In such cases, we ‑ just as our partners ‑ strictly comply with statutory data protection regulations. Before passing on your personal data, of course we ensure that any service providers and cooperation partners have taken the necessary technical and organisational measures to ensure an adequate level of protection. The extent of transferred data is limited to the minimum required in each case.

The communication to state institutions and authorities entitled to obtain information will also only be carried out within the framework of legal duties of disclosure or if we are obligated by a court decision to disclose information. In such case disclosure of your data is required in order to comply with a legal duty Trina Solar is subject to.


General Storage Period and Erasure

We will process your personal data no longer than providing our services or achieving the processing purpose or pursuing legitimate reasons on our side, including as required by statutory retention periods, require processing.

Personal data relating to you will be erased as soon as the purpose for processing them ceases to exist. If there are legitimate reasons opposing an erasure, for instance statutory retention or storage periods, processing of these data will be restricted. In such case the data will be erased as soon as the reason for further storage ceases to exist, for example if the statutory retention period expires, unless there is otherwise a lawful reason for retaining the data.


Your Rights as a Resident in the European Union

The GDPR stipulates that you have the right to obtain at any time from us information on personal data concerning you processed by Trina Solar, on purposes of the processing, where such data come from, what kind of disclosure has been carried out, on recipients or categories of recipients to whom personal data have been disclosed, on storage periods, and on the data subject's rights, free of charge, in writing or electronic form.

Above that, you are entitled to require at any time rectification of inaccurate personal data as well as erasure of personal data concerning you, unless legitimate reasons oppose an erasure, or restriction of processing. To the extent that personal data are concerned which are required for providing you our service, erasure or restriction of processing of such data may only be carried out once you no longer use our offer.

On grounds relating to your particular situation, you have the right to object at any time to data processing pursuant to Article 6 (1) (f) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, or such processing serves the establishment, exercise or defence of legal claims (Article 21 (1) GDPR). Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data without further reason (Article 21 (2) GDPR).

Moreover, in case you have provided personal data concerning yourself and we have processed your data based on your consent or for the purposes of performance of contract, you have the right to request to be provided with these data in a structured, commonly used and machine-readable format, as well as the right to have this information transmitted to another data controller, where it is technically feasible (so-called right to data portability pursuant to Article 20 GDPR).

You may revoke all of your consents to use personal data at any time with effect for the future.

You may also lodge a complaint with a supervisory authority if you believe that data processing performed by us infringes statutory regulations.

To enforce your rights please contact the local Trina Solar establishment located at your country of residence.


Data Protection Officer

Please contact the Trina Solar Data Protection Officer under


Changes to this Privacy Policy

We reserve the right to review the above Privacy Policy from time to time within the regulatory framework of applicable laws and regulations and inform you on the updated version in the App, insofar as this is deemed appropriate, for instance due to new technical developments or changes in law or our business operation. Please regularly check the App therefore from time to time to ensure that you are familiar with our updated Privacy Policy.